IT Technician

The Opportunity 

Delaware North Gaming is hiring a full-time IT Technician to join our team at Gate City Casino, in Nashua, New Hampshire. If you are an IT Administrator that enjoys troubleshooting, assisting with implementing computing technology associated with applications, data, communications, hardware, and networks, this could be the collaborative team for you. You will be supported by the Operation Lead to assist daily technical operations at Gate City Casino.

Pay

$24.00 - $26.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 

• Provide maintenance and support for desktops, laptops and end-user support for hardware and software systems
• Assist implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
• Set up and maintain computer software and hardware, user account and computer configurations for team members
• Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events
• Record, track, and document successful and unsuccessful actions made through help desk request problem-solving process

Qualifications 

• Minimum 1 year experience in a technical support role
• Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
• Team-oriented and able to prioritize job responsibilities
• Ability to work a flexible schedule, including nights, weekends, and holidays

Shift Details 

Day shiftEvening shiftOvernightHolidaysEvenings as neededWeekendsEvery weekend8 hour shift10 hour shift

Who We Are 

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.