Own the guest experience at Home2Suites in the heart of NuLu. With First Hospitality, you will have the opportunity to activate benefits, accrue PTO, and enroll in 401k from Day One.
240 South Hancock Street
Louisville,
KY
40202
Day-One Benefits, 401k with Company Match, PTO
Own the guest experience at Home2Suites in the heart of NuLu. With First Hospitality, you will have the opportunity to activate benefits, accrue PTO, and enroll in 401k from Day One.
The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
We’re off I-65 in downtown Louisville, minutes from the city’s renowned hospital complex. The fashionable NuLu district is a short walk from our door – home to galleries, specialty stores, and popular dining spots. Louisville International Airport is six miles away. Enjoy your in-suite kitchen, daily free hot breakfast, and WiFi on us. Pets are welcome.