Analyst, Owner Relations

Description

***This role will be onsite in our Memphis, TN or McLean, VA corporate location***

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As Analyst, Owner Relations, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Owner Relations team reporting to Director, Owner Relations, you will be responsible for a diverse set of duties aimed at providing support to ownership groups and management companies. Your role will encompass managing communication, maintaining records, and enhancing support systems to increase business growth for Hilton Brands.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Complete monthly reporting and summaries, including the creation and analysis of reports from Tableau, Salesforce, Owner SALT, and BOSS.
• Conduct a quarterly audit of Owner Relations Salesforce templates and build new templates to answer common questions/service trending needs.
• Ensure timely and accurate Quality Assurance Committee notes are organized and socialized with the team.
• Prepare and organize materials to help the Owner Relations team (Leadership and Account Leads) provide on-demand guidance and assistance to franchisees throughout their asset lifecycle, fostering loyalty to Hilton Brands.
• Gather resources on topics related to business trends and owner requests to help the Owner Relations Account Leads with their virtual on-demand support for owners and management company representatives.
• Track support activities in Salesforce and Microsoft Teams and help provide reports and insights for the Owner Relations Team.
• Learn tools (e.g., Hilton Owner’s Portal, Owner’s Club, Customer Insights tools, BOOST, Salesforce, Tableau, BOSS, Hilton Reporting Hub) to provide the Owner Relations Account Leads with insights into new resources to share with their accounts.
• Maintain efficient and precise handling of management company applications using Salesforce to log all communication and collect required documents. 

How you will collaborate with others:

• Collaborate with the Owner Relations Leadership team to promote the use of self-service tools for owners more specifically single unit owners and enhance the on-demand support model.
• Work with Hilton partners across the enterprise to implement support enhancement techniques that improve results.

What projects you will take ownership of: 

• Manage the Owner Relations Inbox efficiently by triaging requests from owners and internal Hilton teams and using Salesforce templates to answer questions.
• Be a subject matter expert for Eloqua, an Oracle product, using it to submit customized owner communication.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Two (2) years of corporate or on-property experience in hotel sales, revenue management, and/or operations management
• Intermediate proficiency with MS Office (Word, Excel (pivots, VLOOKUPS), PowerPoint)
• Travel up to 5% -10% annually

It would be useful if you have:

• Two (2) years of knowledge of the Hilton Brand
• BA/BS bachelor’s degree
• Spanish/French or other Language proficiencies 

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.