Front Office Manager

Front Office Manager

Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120

Job Summary

The Front Office Manager will be responsible for overseeing the daily operations of the front desk and reception area. They will manage a team of front desk staff and ensure that all guests receive exceptional customer service. The Front Office Manager will also be responsible for managing reservations, handling guest complaints, and ensuring that all administrative tasks are completed accurately and efficiently.

Key Responsibilities

• Manage the front desk and reception area
• Supervise and train front desk staff
• Ensure that all guests receive exceptional customer service
• Manage reservations and room assignments
• Handle guest complaints and resolve issues
• Ensure that all administrative tasks are completed accurately and efficiently
• Monitor and maintain inventory of office supplies
• Assist with billing and invoicing as needed
• Collaborate with other departments to ensure smooth operations

Qualifications

• Bachelor's degree in hospitality management or related field
• Minimum of 3 years of experience in a front office management role
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and hotel management software
• Flexible schedule, including weekends and holidays