Front Office Manager

The Hyatt Place, New York City Times Square,seeks an enthusiastic and experienced Front Office Manager with management skills to join our TEAM.  If you're looking for a rewarding leadership role and enjoy providing excellent customer service, consider this exciting new opportunity!

T.E.A.M Together Everyone Achieves More

As Front Office Manager, you will mentor our dynamic front office TEAM, ensuring outstanding customer service and delivering positive guest experiences. 

Our ideal candidate is a compassionate leader that encourages, values, and empowers their TEAM, ensuring greatness and success.  

Job Description:

The purpose of a Front Office Manager is to deliver consistent results that contribute to the overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Passion for providing guests with exceptional service and experiences.
• Works with the Director of Rooms to achieve and exceed guest satisfaction scores in all areas of the hotel.
• Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
• Works with the Director of Rooms to develop action plans as necessary to achieve expected guest satisfaction scores.
• Effectively trains guest service agents on proper front desk procedures and service standards.
• Recruits, interviews, and selects the most qualified candidates for front desk positions in conjunction with the Director of Rooms.
• Prepare weekly schedules for front office staff.
• Address performance deficiencies of front office staff through coaching and disciplinary actions.
• Complete performance evaluations for front office staff.
• Responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
• Ensures guest service agents comply with clean, neat uniforms and name badges.
• Provide required reports in a timely fashion and of a quality that can be shared with corporate.
• Ensure rates are accurate and monitored daily.
• Is proficient at managing inventory in the property management system.
• Review Night Audit reports daily.  
• Open availability.  Must be able to work AM, PM, and Overnight shifts when needed.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Work efficiently in a fast-paced environment.
• Performs any other duties as requested by supervisor.

Qualification:

• 2 years minimum in a managerial role within the hospitality industry
• Must be proficient in MS Excel and MS Word.
• Schedule flexibility /Long hours are sometimes required.

Compensation:

The anticipated compensation range for the position for applicants working in NYC is $70-75,000 K (depending on property) annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Perks: 

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements