Photo of DoubleTree by Hilton Hotel Hangzhou East, Hangzhou, China

Exe Secretary - GM

DoubleTree by Hilton Hotel Hangzhou East

600 Jinsha Avenue
Hangzhou, 310018
China

308 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

 If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Executive Secretary will provide support to the General Manager in the Executive Office. The role’s core duties include secretarial services, coordinating activities in the Executive Office, assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office.

What will I be doing?

As the Executive Secretary, you will be responsible for performing the following tasks to the highest standards:

  •           Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
  •           Attend meetings such as Department Head Meeting, Executive Committee Meeting and any others when requested and take minutes of attended meetings.
  •           Receive visitors and guests on behalf of the General Manager and in his / her absence, answer questions and concerns and follow through resolutions.
  •           Arrange room and restaurant reservations for VIP guests / personnel if requested.
  •           Arrange and coordinate the General Manager's schedule and remind him / her in time.
  •           Assist the General Manager in compiling guest data to be used for service quality improvement.
  •           Assess priorities of work and, wherever possible, assist in organizing the General Manager’s priorities.
  •           Answer telephone calls in the Executive Office as and when required.
  •           Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
  •           File and record all business documents as required.
  •           Check documents submitted by departments and record when use the stamp.
  •           Assist with translations, verbal and written.
  •           Maintain strictest confidentiality at all times on all matters.
  •           Demonstrate essential overall knowledge of the organization.
  •           Understand the responsibilities of other sections and departments and cooperate with them.
  •           Adhere to the hotel’s security and emergency policies and procedures.
  •           Demonstrate professional attitude and behavior at all times.
  •           Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
  •           Ensure all reporting and servicing deadlines are met on a timely basis.
  •           Maintain an accurate tracking system for prompt handling of issues concerned.
  •           Order and maintain office supplies.
  •           Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
  •           Maintain personal presentation to hotel standards.
  •           The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
  •           Carry out any other reasonable duties and responsibilities as assigned.

    • Requirements

    What are we looking for?

    An Executive Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  •           College Degree and above.
  •           Minimum 2-3 years of relevant experience.
  •           Resourceful, creative and maintain flexibility.
  •           Passionate about delivering exceptional guest experiences.
  •           Able to work independently as well as in teams.
  •           Take ownership of your actions and decisions.
  •           Able to operate with a sense of urgency and discipline.
  •           Strong proficiency in English and Chinese to meet business needs.
  •           Proficient in Microsoft Office.
  •           Able to do basic translations, advantageous.

    • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    Publicado 19 De Junio De 2024

    DoubleTree by Hilton Hotel Hangzhou East

    At A Glance

    DoubleTree by Hilton Hotel Hangzhou East is in the heart of the Central Business District of Hangzhou Economic and Technological Development Area next to Metro Station Line 1, offering easy access to attractions. Corporate travelers appreciate the hotel’s proximity to Xiasha Industrial District and Hangzhou Xiaoshan International Airport (HGH). The hotel also features the Signature Ballroom, flexible meeting rooms, a business center and WiFi access.

    Make yourself comfortable in a guest room or suite with modern amenities including WiFi, a 42-inch LED TV and a marble bathroom with a separate tub and shower. Upgrade to an executive room for Executive Lounge access and complimentary continental breakfast, snacks and evening cocktails.

    With a range of stylish spaces, this hotel in Hangzhou is the perfect venue for meetings, events and celebrations with up to 1,500 guests. Let our professional team take care of the details, ensuring your event is a success. Hire the latest A/V equipment and catch up with work at the 24-hour business center.

    From gourmet coffee and tempting cocktails to Western favorites, 24-hour room service and Hangzhou specialties, there is a dining option to suit every occasion and palate at DoubleTree by Hilton Hotel Hangzhou East.

    Relax and stay fit suing the recreational facilities at our Hangzhou hotel. Take a dip in the heated indoor pool, work out at the 24-hour fitness center or unwind in the sauna, steam room, or whirlpool. Challenge colleagues to a game of billiards or cards in our games rooms.

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