Concierge / Front Desk

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LOOKING FOR SOMEONE WITH OPEN AVAILABILITY AND GREAT CUSTOMER SERVICE SKILLS!!!

ESSENTIAL FUNCTIONS:(include the following. Other duties may be assigned.)

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Set up and tend to Food and Beverage offerings.
• Break down food displays and thoroughly clean working areas.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific process

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:

• Supply guests/residents with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
• Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
• Respond to special requests from guests/residents with unique needs.
• Remain organized.
• Thrive in a more individual work environment.
• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

QUALIFICATION STANDARDS:

Experience:

• Up to three months of customer service and or food and beverage experience or training.

BENEFITS

• Career development 
• Medical Insurance  
• Dental Insurance  
• Vision Insurance
• Short Term Disability
• Long-Term Disability
•  Life Insurance
• 401k - 4% Match
• Paid Vacation Days / Paid Sick Days