Nail Technician

Job Title: Nail Technician

Department: Resort Spa

Reports To: Spa Treatment Lead    

Summary

Performs nail care treatments and services for guests, while ensuring a comfortable and relaxing spa experience. Responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining all spa standards throughout all procedures.  Maintains the cleanliness of the salon areas (nail stations) in a professional manner at all times and follows all established protocols and checklists to enhance the operation and guest experience.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides professional pedicure, manicure and hands, arms, and foot massages to spa guests according to established quality and health standards.
• Ensures that the salon is completely, professionally, and neatly maintained in accordance with the guidelines and standards of Talking Stick Resort & Spa.
• Greets all guests who enter the spa and display knowledge of services available and the amenities offered.
• Demonstrates full knowledge of the spa’s nail treatments and the products used, their benefits, and ingredients and be able to communicate these to guests.
• Assists guests with retail product selections and educates them on correct use.
• Promptly notifies spa desk personnel of service upgrades, changes or issues.
• Maintains equipment and supplies on a daily basis and assists in inventory control.
• Assists in other areas of spa as needed including the fitness center, reception and retail areas.
• Responsible for suggestive selling, including: add on services, retail products, and return visits.
• Ensures availability for on-call appointments within a minimum of eight hour notice; with sufficient advance notice and must arrive 15 minutes prior to shift to set up room for first appointment.
• Displays professional appearance and conduct at all times with both guests and employees.
• Makes all guests feel welcome and takes ownership of simple requests.
• Reads log books, communications boards, memos daily and be responsible for information contained therein.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Communicates lost and found items to spa desk immediately.

Education and/or Experience: 

High school diploma or general education degree (GED) required. Must have Cosmetology/nail technician license from a recognized cosmetology/nail technician school; at least three (3) years work experience in an upscale resort spa operation.

Certificates, Licenses, Registrations 

Must possess a current, valid Nail Technician/Cosmetology License recognized by the Arizona State Board of Cosmetology. CPR certification required.

Computer Skills: 

To perform this job successfully, an individual should have basic PC skills; knowledge of POS systems or cashiering systems preferred.

Other Qualifications:  

• Must be reliable, trustworthy and possess a pleasant personality.
• Must have excellent customer service and communication skills.
• Ability to work harmoniously with others and be a team player.
• Ability to handle pressure and difficult situations.  
• Presents a professional and well-groomed appearance at all times.
• Must be able and willing to work a flexible schedule, including weekends, evenings and holidays.
• Complies with all policies and procedures.

Language Skills  

Must be able to read, write, speak and understand English. Knowledge of multiple languages is a plus.

Physical Demands 

While performing the duties of this job, the employee is regularly required to stand for prolonged periods, bend, lean and walk; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

While performing the duties of this job, the noise level in the work environment is usually moderate.