Marketing and Sales Coordinator

Summary:  Complete tasks that support our overall marketing initiatives. This position works closely with other marketing professionals to develop campaign strategies, implement marketing activities to create awareness, elevate visibility of the PGA National Resort’s brand, services, and amenities.

Essential Job Functions: Including the following. Other job duties may be assigned.

• Strong organizational skills including attention to detail and multitasking skills in a fast-paced environment.
• Ability to positively collaborate with on-property team members, agency partners, and 3rd party vendors.
• Support LinkedIn marketing updates and PGA National Resort brand
• Assist in coordinating creative, developing creative and marketing project requests.
• Support in coordinating and organizing details for photoshoots.
• Coordinate reservations, amenities, and appointments for media visitors, VIPs, and social influencers.
• Assist with processing and tracking invoice payments.
• Support the Marketing Director in additional administrative duties, answering telephones, handling departmental inquiries.
• Assist with the planning, coordinating, and assembling materials needed for sales events, shows, conferences, and meetings – as requested.
• Maintaining an inventory and directory of sales support materials making sure all resources are accurate and current, while coordinating new material creation - as needed.
• Continually seeking and researching new sources of prospective customers, while providing recommendations to marketing and sales leadership
• Be interested in marketing, including channels, segments, and demographics, and able to support – as needed.
• Must have excellent verbal and written communication skills.
• Capture communications and notes during meetings

Language Skills: Exceptional written, verbal, and written skills including etiquette and ability to work with the public. Knowledge of communications skills, exceptional organization skills, ability to deal with diverse clientele, golf knowledge and or marina experience is an advantage.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to spend 50% of the working day sitting and the other 50% standing or walking. Must be able to walk entire length of property for site inspections. Ability to read a computer screen from a distance of 1-3 feet. The employee is required regularly to use hands to finger, handle or feel objects, tools, or controls. The employee is frequently required to talk or listen. Must present self in a mature professional manner.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PERFORMANCE STANDARDS: 

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. The associate’s supervisor may assign other job-related duties.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

PGA National Resort & Spa is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity