Manager, MarTech Operations Support - Data

Description

***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of the Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Manager - MarTech Operations Support, you will bring your technical skills to a hospitality company with an award-winning culture. On the MarTech Operations Support team reporting to the Director of MarTech Operations Support, you will support Hilton’s modern MarTech platforms in engaging Hilton's customers and used by Hilton team members.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Perform as team expert for database-related support issues and requests until resolution with formal RCA support for larger issues
• Develop reusable and ad hoc SQL scripts, API scripts, views, stored procedures to support recurring issues or requests that are accessible from code repository
• Assist team in setting up data access controls and request protocols
• Oversee data monitoring capabilities for MarTech platforms
• Provide and maintain support documentation for MarTech Platforms especially on database integrations (ex. KBAs, SOPs, User Access Requests)
• Backup MarTech Operations team members for everyday support issues and requests

How you will collaborate with others:

• Work directly with platform users, solution providers, IT, Service Management teams for any supported issues, minor system enhancements, or system maintenance cycles with emphasis on data integrations
• Verify results for any fixes with platform users, IT, and solution providers
• Attend meetings with users, IT, and platform providers

What projects you will take ownership of:

• Perform as Team Lead for database issues, support capabilities, and process improvements
• Support team in onboarding support of new MarTech platforms with focus on data aspects (ex. user access, imports and extracts, monitoring)
• Assist team with other non-data related platform support activities

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or related field
• Five (5) years of Database, SQL, and API experience with focus on system support or enhancements
• Experience with relational databases (ex. Redshift, SQL Server, Oracle, and Snowflake)
• Experience with Service Management and collaboration tools (ex. Jira, ServiceNow, Salesforce, Confluence, and SharePoint)

It would be useful if you have:

• BA/BS Bachelor’s Degree in Information Systems, Computer Science, or related field
• Five (5) years of Marketing technology experience
• Cloud or 3rd Party SAAS platform experience
• DBA or Database developer experience for enterprise platforms
• Project Management, IT Service Management, or Support Helpdesk experience
• Hospitality, Travel, or Technology industry experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.