Photo of Waldorf Astoria New York, New York, NY

Director of Social Catering

Waldorf Astoria New York

301 Park Avenue
New York, NY 10022

1.400 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

Be a part of history as Waldorf Astoria New York makes its return as the hallmark of effortless elegant and unforgettable experiences.  Faithfully restored, synthesizing the glamour of the past with the cutting edge of what is possible now, this iconic hotel is seeking a Director of Social Catering to join its rich legacy. 

As Director of Social Catering with Waldorf Astoria New York, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work.

What will I be doing?

The Director of Social Catering will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.  

Specifically, your essential functions will be to perform the following tasks to the highest standards:

STRATEGY:

  •     Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
  •     Drive innovation and creativity within event delivery 
  •     Partner with Waldorf Astoria New York leadership to deliver on Hilton’s values by creating high-impact event experiences
  •     Ensure that high quality service standards are maintained through continuous reviews of processes and procedures 
  •     Provide guidance in key areas of Events expertise, as needed
  •     Actively support the sales process. 

    LEADERSHIP:

  •     Provide overall leadership and direction. 
  •     Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience.
  •     Serve as a highly visible, participatory leader who proactively and consistently engages with their Executive Committee, Sales, Catering and Events team members, external guests, and suppliers 
  •     Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
  •     Participate or represent Hilton in industry social/meeting/events professional associations

    CULTURE:

  •     Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering talent pipeline 
  •     Integrate Hilton’s Values/Mission/Purpose when implementing Catering initiatives and support Team Member-centric and guest-centric programs
  •     Lead with Hilton culture engaging with Team Members through direct and meaningful interactions 
  •     Be an ambassador for customer service.  

    TALENT:

  •     Motivate and provide a work environment in which team members are productive 
  •     Ensure all Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning 
  •     Listen and respond to team members needs while having an open-door policy
  •     Manage group and interpersonal conflict effectively 

    OPERATIONS EXCELLENCE:

  •     Ensure the proper use of all function space
  •     Manage supplier and vendor relationships 
  •     Possess subject matter expertise and ensure standards/practices
  •     Development and management of departmental budgets 
  •     Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events 
  •     Integrate current trends in event management and design 
  •     Participate in customer site inspections and assists with the sales process as necessary 

    Requirements

    The minimum required qualifications for this position are:

    • Two (2) years at the Director level working at a Forbes Five Star and/or AAA Five Diamond hotel.
    • Nine (9) years of leadership experience in catering and event management.
    • Seven (7) years catering sales within the New York City market.
    • Previous experience managing a unionized workforce.

     It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Knowledge of the hotel property management systems (Delphi.fdc)
    • Significant experience in revenue management or a similar analytical role.
    • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    The Benefits

    We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

    • Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
    • Vision, dental, life and disability insurance
    • Mental Health Resources
    • Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment
    • Go Hilton travel discount program: 100 nights of discounted travel per calendar year
    • Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay
    • Career growth and development
    • Team Member Resource Groups
    • Recognition and rewards programs
    • Access to your pay when you need it through DailyPay
    • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
    • Inclusive family-building and fertility benefits
    • Expanded bereavement leave
    • Adoption Assistance program
    • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

    The annual salary range for this role is $180,000 - $190,000 and is based on applicable and specialized experience.

  • Publicado 8 De Mayo De 2024

    Waldorf Astoria New York

    THE WALDORF ASTORIA

    The Waldorf Astoria hotel on Park Avenue has set the standard worldwide for fine dining, lavish rooms and elegant events for over a century.

    HOTEL INFORMATION

    Located in midtown Manhattan, The Waldorf Astoria offers 5-Star cuisine, legendary impeccable service and individually decorated rooms and suites.

    The Waldorf Astoria New York has been renowned for over a century as one of the world’s grand hotels. As the ultimate destination for inspired culinary creations and attentive service, this midtown Manhattan luxury hotel is close to shopping, entertainment and business.  Explore this New York City landmark, which is considered a prime example of Art Deco period architecture and design.

    Select from rooms and suites that are individually decorated for a residential feel.  Savor the countless dining choices available in the hotel’s restaurants, noted for creations such as Waldorf Salad and Veal Oscar. Appreciate world-famous 24-hour room service, originally invented by this famous hotel. Indulge in spa treatments for men and women at the Guerlain Spa. Maintain an exercise  regimen at the 24-hour fitness center.  Couples plan the wedding of their dreams in The Wedding Salon. Over 60,000 sq. ft. of flexible meeting space provides ample options for weddings, meetings and events for 10 to 1,500 guests.  Plan an intimate party in a private suite or large gala in the four-story Grand Ballroom.

    Multi-lingual Concierges, modern technology and distinctive surroundings create a fusion of essential and luxurious amenities. Feel part of history; create a memory in this historic Manhattan luxury hotel.

    AT A GLANCE (FAST FACTS)

    MAP AND DIRECTIONS

    POLICIES

    LEGACY

    NEWS