5060 West Alabama
Houston,
TX
77056
Tiempo Completo
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With completely enhanced accommodations and exceptional amenities, The Westin Galleria Houston is a memorable hotel destination for business or leisure travel. Our AAA Four-Diamond hotel offers a direct connection to The Galleria, Houston's iconic shopping and entertainment area. Refresh and rejuvenate in stylishly transformed rooms and suites, which feature our famed Heavenly® Beds, over sized flat-screen TVs and other thoughtful touches. The Daily Grill restaurant serves flavorful American cuisine in an inviting ambiance. Those hosting a business meeting or social event in Houston will appreciate our flexible venue spaces and expert planning assistance; we have experience organizing gatherings of every size and style. When it's time to explore, you'll find our hotel perfectly placed; in addition to being steps from The Galleria, we offer easy access to NRG Stadium, Rice University and other attractions.