1505 Lake Cook Road
Highland Park,
IL
60035
Tiempo Completo
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining Courtyard, you join a portfolio of brands with Marriott International.
Business and leisure travelers alike will find everything they need for a rewarding stay at Courtyard Chicago Highland Park/Northbrook. Our hotel is near Braeside Metra Station and offers easy access to attractions such as Six Flags® Great America, Chicago Botanic Garden, Ravinia Festival, The Highland Park Community House and downtown Chicago. After a busy day working or exploring the area, make yourself at home in our spacious rooms and suites with luxury bedding, free Wi-Fi, flat-screen TVs, ergonomic workstations and mini-refrigerators. Wake up ready for the day and enjoy a satisfying breakfast and Starbucks® coffee at The Bistro, our on-site restaurant also serving dinner and evening cocktails. Stay active by using our 24-hour fitness center and indoor pool. If you're planning an intimate business or social event during your stay, reserve one of our two event spaces, accommodating up to 40 guests.