Catering Sales Manager

Description

ESSENTIAL JOB FUNCTIONS:

• Solicit new accounts and review past accounts to generate new and repeat business.
• Liaise with banquet team to ensure exceptional service while groups are in house.
• Develop and conduct persuasive verbal sales presentations to prospective clients.

• Write banquet menus, memos, and send out amenities for VIP Guests.
• Ensure BEOs and group resumes are distributed to internal stakeholders a minimum of two weeks prior to the event.
• Review and revise weekly events sheets and banquet event orders.
• Formulate and revise annual and monthly forecasts. Accurately forecasts estimated revenue from each booking.
• Negotiate, prepare, and write contracts and enter information into the automated sales system (CITY).

• Interact with clients to determine needs and direct associates accordingly.
• Respond to telephone and walk-in inquiries of potential guests.
• Drive special events, theme creation to generate revenue when banquet space is available.
• Meet client on site to kick-off all events, ensure event is smoothly handed over to banquets team once event begins.
• Servicing of all groups, to ensure optimal revenue generation, client and event satisfaction including, but not limited to menus, all event and catering details, rooming lists, transportation.
• Responsible for ensuring all group and catering details are correctly reflected in sales and catering system, including but not limited to group blocks, attrition, catering requirements.
• Ensure collection of deposits, billing and final invoice is completed.
• Ensure timely follow up on all past groups with focus on securing repeat booking.
• Respond to leads within company standard timeline.
• Maintain compliance with all health and safety protocols and serving of alcohol in accordance with liquor license guidelines.

• Communicate both verbally and in writing to provide clear directions to all associates.
• Lead banquet event order (BEO) meeting, attend training sessions, and departmental meetings as required.
• Ensure deposits and scheduled payments are secured and processed.
• Comply with attendance rules and be available to work on a regular basis, to include having a presence at events, weddings, evenings, and weekends, while meeting clients and supporting team members.
• Perform any other job-related duties as assigned.
• Tour and inspect banquet and meeting space daily, reporting necessary repairs.
• Represent hotel at tradeshows as required.

REQUIRED SKILLS AND ABILITIES:

• Must have the ability to communicate in English in verbal as well as written communication.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Can communicate well with guests and team members.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Knowledge of a hotel structure and how all departments interact, and corporate culture.
• Ability to effectively communicate with customers in a friendly and positive manner, to solicit business, meet client needs and resolve complaints.
• Ability to self-monitor all job-related duties while working off-site (remotely).

Minimum Requirements