Sales Manager

Responsibilities:

At Hyatt, our guests select Hyatt because of our caring and attentive associates focused on providing efficient service and meaningful experiences.

The Sales Manager directly oversees the Sales, Marketing, and Event operations of the hotel. Responsibilities include the sales, marketing, and events Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. This role leads to developing and implementing both short-term and long-term strategies in all sales, catering, and marketing channels to achieve the hotel’s revenue goals and increase market share performance.  

The Sales Manager is responsible for selling and servicing events. Primary sales efforts are in Banquet Foods and Beverage and include menu planning, agenda setting, and hotel meeting services. Duties also include contract review and facilitating communication before, during, and post-event with pertinent hotel staff to ensure a high level of service.

The Sales Manager also hosts hotel tours, maintains strong customer relationships, participates and may lead event meetings and other staff meetings, and work as a team member with the sales and events staff. The manager also works closely with assigned staff. 

The Sales Manager leads event managers, trainees, interns, and administrative staff. They manage the recruitment and hiring of sales and event services staff, training, managing, and coaching managers in their selling and servicing process to meet company goals and maximize hotel revenues. Must be able to train and monitor the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts. The Sales Manager reports directly to ownership and management. 

Qualifications: 

• 4 years or more of progressive hotel sales experience (preferably with Hyatt). 

• Hospitality/Tourism degree preferred.

• History of opening hotels/previous hotel pre-opening experience preferred.

• Familiar with Hyatt sales operating systems preferred.

• Ability to flex schedule.

• Comply at all times with Hyatt standards and regulations to encourage safe and efficient hotel operations.

• History of Hospitality Score if available.

• Demonstrated the ability to interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• Relevant Sales/Event services experiences.

• Flexible to work some nights and weekends when necessary based on business and staffing needs.

• Results-driven, energetic, and focused.

• Must be a caring leader that builds trust and engagement by cultivating genuine relationships.

• Must be creative and strategic in developing marketing/advertising campaigns, as well as managing the various hotel social media platforms. 

• Innovative thinker that will challenge business processes and concepts to drive results. 

• Service-oriented style with professional presentation skills.

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high-volume concepts, effective communicator, effective in providing exceptional customer service, and ability to improve.

• Clear, concise written and verbal communication skills in English.

• Must be proficient with Microsoft Word and Excel.

• Comfortable with sales and revenge programs/systems, as well as other third-party hotel programs.

• Excellent organizational and time management skills.