Casual Floor Supervisor

Description

Why Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role

The Casual Table Games Floor Supervisor is responsible for directly supervising the operation and conduct of all table games as well as the training and supervision of dealers. Interact with customers on an individual basis.

Responsibilities

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervises operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.
• Ensures compliance with Federal and State gaming regulations.

• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Physical/Mental Requirements

• Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods.
• Must be able to lift 25 pounds.
• Must be able to walk/stand during shift without restriction.
• Must be able to work in a loud, smoky environment.

Working Conditions

• Mostly indoors and generally climate-controlled environment, occasionally outdoors
• Noise, smoke, and odors
• Working with others and independently

Qualifications

• Strong table game(s) dealing, supervisory and customer service skills
• Three Years of appropriate Table Games experience
• Knowledgeable of casino games rules and regulations for at least 2 major table games
• Ability to write reports
• Ability to calculate mathematical solutions
• Excellent customer service skills
• Strong Management Skills
• Excellent Communication Skills
• Ability to evaluate personnel

License Requirements

Rhode Island Department of Business Regulations Gaming License

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

Target Salary Range $29.38

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.