Guest Services Associate

Full Time & Part Time position available!

Essential Duties and Responsibilities include the following: 

• Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
• Supplies information to callers and records messages.
• Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy, and telephone. Computes bill, collects payment and makes a change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
• Records and delivers all wake up calls.
• Drives a company van as needed.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business

Benefits at Willow Valley, a local Lancaster County company

• PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
• Excellent benefits including medical, dental, and vision for full-time team members. Dental and vision available for part-time team members. Vacation for full-time team members
• 401(k) Retirement Plan with a company match
• Fun working environment!