Jobs at San Manuel Band of Mission Indians

• VIP Services Concierge (Guest Services)

  Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.

• EVS Attendant/ Casino Custodian (Housekeeping)

  Under the direction of the EVS Supervisor, the Environmental Services (EVS) Attendant is responsible for maintaining best in class standards of extensive cleanliness and sanitation throughout the Casino and off-site buildings.

• Food and Beverage Attendant (Food & Beverage)

  Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

• Marketing Supervisor of Mobile App Loyalty (Sales & Marketing)

  This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!

  The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App. 

• Casino Manager on Duty (General Manager)

  This position is responsible for ensuring the highest standards of our guests' experience on the casino floor. If you possess an in-depth understanding of casino & resort operations, have exceptional "people skills" and are adept at resolving guest concerns - this job is perfect for you!

  Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience. 

• Senior Manager Housekeeping (Assistant Director) (Housekeeping)

  This Housekeeping managerial position is located in the beautiful foothills of the San Bernardino Mountains, with an average temperature of 84 degrees, and with Lake Arrowhead, Big Bear Mountain & Palm Springs a short drive away. We offer exceptional benefits and invite you to join our team!

  The Senior Manager Housekeeping (Assistant Director), works with/under the direction of the Director of Housekeeping, to oversee the day-to-day operations of the Hotel Housekeeping Department. 

• Spa Concierge Supervisor (Spa)

  Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. This leader works closely with upper management to direct and mentor their team, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, exceeding financial obligations and strong vendor relationships, as well as ensuring clean, sanitary and safe environment and services for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Drop & Count Staff (Finance/Accounting)

  Under general supervision of the Drop & Count Supervisor, the Drop & Count Staff is responsible for verifying all Cages for the cold box count before the slot drop. Disburses cold boxes at all machines that are scheduled to be dropped per zone. Removes hot boxes from slot machines and ensures that all hot boxes are secured and accounted for. The Drop & Count Staff opens and sorts the contents of the table games, CDU, ATM and gaming machine drop boxes, which consists of counting currency and chips removed from the drop boxes and recording and accounting for the currency and chips. In addition, the Drop & Count Staff member accurately follows all policies and procedures, while ensuring compliance with the Gaming Commission’s Tribal Gaming Minimum Internal Controls (TICS) and the Gaming Commission Regulations (GCR), by studying the standards, adherence to requirements and advising management on needed actions.

• Assistant Pastry Chef (Chefs/Kitchen)

  Under the direction of the Executive Pastry Chef, the Assistant Pastry Chef will direct, assist, and train all sous chefs, lead bakers, and bakers in the production and preparation of baked products, baking methods, and ingredients as set by Food & Beverage/Culinary Management teams. The Assistant Pastry Chef is responsible for the quality and final product for the guest (venue). They will maintain all food, equipment, and kitchens to set health codes and casino standards and maintain a positive, team-oriented, and accommodating attitude toward guests (internal and external), fellow team members, and management.

• Kitchen Supervisor (Chefs/Kitchen)

  Under the direction of the Executive Steward, the Steward Supervisor directs, assists, supervises and trains all Stewards in maintaining all assigned kitchen and Food & Beverage work areas and equipment in clean and orderly condition on a daily basis. The Steward Supervisor ensures the facilities meet all San Manuel and Health Department regulations. The Stewarding Supervisor operates in representation of the Stewarding team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

• Theater Operations Supervisor (Operations)

  Under the direction of the Manager, Theater Operations the Supervisor, Theater Operations is responsible for the day-to-day operations by providing optimal guest experience and introducing initiatives to improve guest and team member satisfaction based on established Yaamava’ Resort & Casino standards. The Manager, Theater Operations plays a key role by providing the operational guidance to assure the smooth operation of shows and events, in addition to their involvement in planning, developing, and maintaining venue schedules to provide Best in Class service for performers, vendors, and team members. The Supervisor, Theater Operations also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.

• Retail Merchandise Coordinator (Operations)

  The Retail Merchandise Coordinator supports the Retail Buying team in the daily operational tasks, office duties, and field/vendor communications for their area of responsibility. The Retail Merchandise Coordinator possesses a general understanding of all Buying functions, including interdependencies with planning, allocation, and suppliers. The Retail Merchandise Coordinator uses a variety of computer programs to input and retrieve data. This position requires flexibility when situations change, displays a passion and energy for retail, as well as the ability to work as a team towards well-rounded results, increased sales and maximized profit margins.

• Customer Experience Liaison (Guest Services)

  Under the direction of the Casino Manager on Duty (MOD), the Customer Experience Liaison (CXL), will be responsible for enhancing the guest experience throughout the enterprise, ensuring service standards are maintained at an elevated level, and the quality of service provided by the enterprise is best in class. This individual will be assigned to a zone within the enterprise actively searching out service opportunities. The CXL will actively work with the MOD and CX divisions to improve overall company performance, reduce guest effort, and help to identify areas for service improvement.

• Utility Plant Operator II (Engineering/Maintenance)

  Under the direction of the Assistant Manager, Facilities, the Utility Plant Operator II, performs journeyman-level work related to the operation, installation, inspection, modification, remodeling and repair of boilers, chillers, cooling towers, pumps, blowers and all ancillary equipment and property associated with all Central Plant Utility Operations. The Utility Plant Operator II, also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.

• Facilities Supervisor (Engineering/Maintenance)

  Under the guidance of the Facilities Manager, the Facilities Supervisor is responsible for maintaining the building maintenance operations and critical systems support to sustain a Best in Class Casino and Hotel. This position provides guidance to the building maintenance and critical systems support team members. The Facilities Supervisor leads their team to complete all duties and meet or exceed all respective goals set forth by San Manuel Casino leadership and the Facilities Department.

See all 130 jobs at https://www.hospitalityonline.com/san-manuel-band-of-mission-indians/jobs