Front Office Manager

Position Overview

At Le Meridien Dallas, the Front Office Manager is a key member of our leadership team, responsible for ensuring smooth and efficient front office operations. This includes overseeing guest arrivals and departures, managing the front desk team, and maintaining high standards of service aligned with the Le Meridien Marriott brand. The ideal candidate is an experienced hospitality leader who thrives in a dynamic environment, consistently elevates guest experiences, and leads by example.

Qualifications

Education & Experience:

• Prior Marriott experience required.
• Minimum 3 years in a supervisory or management role within the hospitality industry.
• Associate's degree or higher in Hospitality Management, Business, or a related field preferred.
• Experience with LightSpeed PMS system strongly preferred.

Key Responsibilities

Operational Excellence

• Direct all daily front office operations, including guest services, reservations, and communication with other hotel departments.

• Utilize the LightSpeed PMS system to manage check-ins, check-outs, billing, and reporting functions.

• Develop goals and strategies to optimize operational performance and guest satisfaction.

• Manage front office staffing levels and schedules to support business needs and service standards.

Leadership & Culture

• Recruit, train, and coach front office team members, promoting a culture of service excellence.

• Conduct regular team briefings to align on priorities, celebrate successes, and address areas for improvement.

• Foster a positive and professional work environment through clear communication and recognition.

Guest Experience Management

• Ensure that every guest receives exceptional, personalized service aligned with the Le Meridien brand.

• Address guest concerns with efficiency, empathy, and a solution-oriented approach.

• Monitor service quality through feedback tools and implement enhancements where needed.

Safety & Compliance

• Enforce all hotel policies, including safety standards and team member conduct, in alignment with OTH Hotels Resorts guidelines.

• Proactively identify and address potential safety issues within the front office area.

Core Competencies

• Strong leadership presence with excellent interpersonal and communication skills.

• Effective problem-solving and conflict-resolution abilities.

• Solid understanding of hotel operations and financial drivers.

• Proficiency in the LightSpeed PMS system and familiarity with Marriott brand standards.

Physical & Environmental Factors

This role involves a combination of sitting, standing, and walking for extended periods, with occasional lifting and exposure to varying environmental conditions. Adaptability and attentiveness to the property’s operational demands are essential.

This job description outlines the general nature and level of work expected from team members in this role. It is not an exhaustive list of all responsibilities, duties, or skills required for the position and may be subject to changes or additional tasks as needed.