Project Manager

The Project and Quality Control Manager will assist the Area Director of Property Operations (ADPO) with resort project administration and management. They will also work with the Assistant Director of Property Operations (Front of House) with inspecting and documenting the condition of guest suites and public areas once preventative maintenance has been performed. This position is also responsible for the administration, data analysis and follow-up of guest surveys that are Property Operations related.     

• Assist the ADPO in administrating and managing all capital and non-capital resort projects.
• Work with resort rooms and operations departments to determine best schedules for performing projects that would be least disruptive to resort operations.
• Communicate effectively with resort operations departments with scheduling and project status updates that affect guests, groups, or other departments.
• Assist ADPO with all administrative duties related to projects including but not limited to; gathering proposals, assist with budgeting, assist with contracts, assist with service agreements, maintain certificates of insurance, organize and maintain purchase orders, maintain lien releases, and any other administrative functions involved with project management.
• Assist with the inspection of resort signage and work with signage contractors for repairs and replacements.
• Work with ADPO and Assistant Director of Property Operations (FOH) with inspections and documentation of completed guest suite preventative maintenance.
• Assist with inspecting and documenting public area spaces. Creating work orders and working with vendors with various maintenance and repair items.
• Monitor and analyze guest survey data daily and looking for maintenance trends that have the potential of being reduced through special projects and preventative guest suite maintenance.
• Able to assist and fill in with all duties when the Property Operations Office Manager and/or Administrative Assistant/Dispatcher are not available due to absence or vacation.   
• May be required to do other duties and special projects as assigned by the Area Director of Property Operations.
• And any other tasks as assigned by the Area Director of Property Operations and/or the General Manager.

Education: Any combination of education and experience equivalent to graduation from high school or any other training or experience that provides the required knowledge.

Experience: Experience in managing special projects. Experience in organizing data, high level written and verbal communication skills, and high-level administrative skills. Must be highly organized and have excellent computer usage and software usage skills.

Certificates or Licenses: Arizona Driver’s License with a clean motor vehicle record.

Knowledge, Skills, and Abilities:

• Knowledge of resort or hotel operations.
• Proficient level knowledge of Microsoft Office products, including MS Word, Office, Excel, and PowerPoint.
• Basic English language and mathematical skills in order to communicate with co-workers.
• Ability to perform tasks requiring bending, stooping and kneeling.
• Ability to push and pull objects weighting up to 25 lbs. and grasp, lift or carry items weighing up to 25 lbs.
• Ability to move throughout the resort for the duration of the shift.
• Ability to stand for long periods of time, assisting guests.
• Ability to work outside in all weather conditions.
• Ability to memorize and perform Resort Standards.

Personal Characteristics:

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).