Photo of The Stanley Hotel, Estes Park, CO

Reservations Agent

The Stanley Hotel

333 Wonderview Avenue
Estes Park, CO 80517

202 Room Hotel
Managed By Driftwood Hospitality Management
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Compensation: $21.00 per hour, Full-Time

Job Summary

The Stanley Hotel located in beautiful Estes Park, CO is looking for a Reservations Agent. As a Reservations Agent, youll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

Known for its old-world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 223-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO._Hourly wage plus monthly bonuses!_

The main responsibility of a hotel specialist is to help our customers with planning and booking reservations for all hotel properties and events/concerts. Working with customers to plan out the duration of their stay. This position is often the first person a customer will contact to sort out any issues with a reservation.

An important responsibility is providing customer service support. Reservationists must hold themselves to the highest standards of professionalism as they work through customer issues.

  • Handling reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner.
  • Answering phones to assist with guest services.
  • Answering emails and company texts to assist guests with questions about reservations.

Qualifications:

  • Strong telephone and customer service skills
  • Hospitality or reservationist experience.
  • Excellent problem-solving skills.
  • Computer experience required.
  • Quick Learner.
  • Possess excellent written and oral communication skills.

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Posted April 16, 2025

The Stanley Hotel

About This Property

The Stanley Hotel is famous for its old world charm. This historic property was originally built in 1909 by FO Stanley the inventor of the Stanley Steam engine or more infamously as ‘The Stanley Steamer.’ The hotel has a legendary history over the past 100 years and was popularized by Stephen King through the movie ‘The Shining.’ The story is fictional but inspired by his stay during memorable a low-occupancy period.

The Stanley Hotel is located in Estes Park, a town in northern Colorado best known for being at the base of Rocky Mountain National Park, home to diverse wildlife and miles of trails. The Stanley Hotel is listed on the National Register of Historic Places and a member of the Historic Hotels of America. 

Key Features

  • Situated on over 50 acres with more than 20 buildings creating a “city within a city” environment
  • 202 rooms, suites, condos, cottages and the new Aspire hotel which includes 40 5-Star rooms
  • 13,000 square feet of indoor meeting space
  • 22,000 square foot full-service spa and 1,500 square foot fitness center
  • Four restaurants and lounges, including the Whisky Bar, which is the third largest whisky bar in the US (over 1600 varieties), coffee shop, chocolate shop, and gift shop

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