Photo of TownePlace Suites Bozeman West, Bozeman, MT

Guest Service Agent

TownePlace Suites Bozeman West

2679 Honor Lane
Bozeman, MT 59718

Hotel
Managed By HHM Hotels
Save this job
Full-Time

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted April 15, 2025

TownePlace Suites Bozeman West

Welcome to TownePlace Suites Bozeman West!

Your elevated home away from home, where the Montana western charm meets modern comfort. Located just off I-90 and only 10 minutes from Bozeman Yellowstone International Airport, our convenient location makes it easy to explore the beauty of the area. Whether you’re here for a short getaway or an extended stay, our thoughtfully designed all-suites hotel with kitchens provide everything you need for a relaxing and convenient stay. After a day of skiing, hiking, or outdoor adventures, unwind at The Alpine Bar, a cozy spot for drinks and relaxation or stay active and energized with our commercial fitness center, ensuring you're ready for whatever comes next. With skiing, hiking, and endless outdoor excitement nearby, we’re the perfect base for your Montana adventure. We look forward to making your stay unforgettable!