Hotel Telephone Operator

Join the InterContinental Minneapolis-St. Paul Airport Team

Monday-Friday 3-11pm

Step into a world where the possibilities and excitement of working at the InterContinental Minneapolis-St. Paul Airport hotel are as vast as the Minnesota sky. Picture yourself nestled in the vibrant heart of Minneapolis, a city renowned for its culture, sports, and breathtaking outdoors. We're seeking a Hotel Telephone Operator to join our dynamic team, making a difference to our guests from around the world.

What You'll Be Doing

• Manning the PBX switchboard on assigned shift, ensuring all incoming calls are answered within three rings.
• Using the guest/team member's name if known at all times, providing personalized service and a touch of home away from home.
• Engaging in friendly, professional conversation, being the first voice our guests hear, setting the tone for their stay.
• Accurately setting wake-up calls, ensuring our guests start their days on time.
• Serving as the information source for all hotel matters, making you the go-to person for our guests.
• Mastering multitasking, juggling multiple activities simultaneously with grace and poise.
• Relaying accurate information to callers, directing them to the appropriate extension.
• Communicating with various departments and staff via property radio system.
• Responding to inquiries or complaints, ensuring all our guests feel heard and valued.
• Staying updated on property, administrative, amenity, and event information.
• Relaying actions to be taken during emergencies, ensuring safety at all times.

Your Background

All you need is a high school diploma or GED and a pleasant phone voice coupled with a hospitable personality. Experience with a multi-phone line system and previous hotel experience would be a plus, but is not mandatory. You'll also enjoy the freedom of not requiring airport badging.

At InterContinental Minneapolis-St. Paul Airport, you're not just working at a hotel. You're contributing to an experience, a feeling, a memory. Join us and let's make every guest's stay truly unforgettable, as unique as Minneapolis itself.

Ready to make a difference? Take the leap and apply today for this unique opportunity!