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IT Training Analyst

Delaware North

250 Delaware Avenue
Buffalo, NY 14202

Gaming Company
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Compensation: $68,800 to $92,900 per year, Full-Time

The opportunity

Delaware North is hiring a full-time Training Analyst, IT Implementation Team to join our team in Buffalo, New York. As a Training Analyst, you will be responsible for ensuring that the needs of the property and the business are met with each application implementation. If you are seeking a role that provides career growth and a supportive work environment, apply to join our team! 

Pay

Minimum – Anticipated Maximum Base Salary: $68,800 – $92,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

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What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match 
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

  • Assist the project team with implementations, providing support where needed 
  • Document property assets, applications, and integrations, ensuring accurate records 
  • Test systems and create repeatable processes for training purposes, developing and engaging users in training programs 
  • Prepare documents and materials for seamless handoff to the client delivery and support team, integrating best practices into training sessions 
  • Comply with and enforce IT and company-wide policies and procedures, ensuring adherence to standards 

More about you

  • Associate degree or equivalent in information management, business administration, computer science, or a related field 
  • Minimum 2 years of relevant work experience in the hospitality or entertainment industry 
  • Proven confidence in providing training in an open forum  
  • Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Office suite
  • Experience in documentation, training, and project management  
  • Experience with SharePoint, CoPilot, and Service Now is a plus  

Shift details

Day shift
Monday to Friday
Evenings as needed

Posted May 7, 2025

Delaware North

For over 100 years, Delaware North has been a global leader in the hospitality industry. We’re one of the world’s largest and most admired privately held companies. Founded and owned by the Jacobs family since 1915, Delaware North has operations in the sports, travel, restaurants, parks, resorts, gaming, and specialty retail industries.

At Delaware North, we take pride in offering a welcoming workplace where team members learn, grow, and succeed. Our impact extends beyond pay, benefits and other job perks to encompass the overall culture of the company. By offering an enriching employee experience, we support our team members and allow them to create exceptional guest experiences that are at the heart of the work they do every day both individually and as part of a team.

With Delaware North, you’ll experience moments like no other. From the first serve at an Australian Open final to iconic sporting events concerts at Wembley Stadium, and from celebrity sightings at restaurants at LAX to stargazing in Yosemite National Park, there is Delaware North. We work behind the scenes, making each guest experience the very best it can be. Delaware North team members serve guests in the United States, the United Kingdom, Australia, and New Zealand.

Join Delaware North at some of our most famous sporting venues like Globe Life Field, TD Garden, Truist Park, and many more. We have a variety of roles available, whether you’re interested in customer service, food and beverage, or operations. With the echoes of the cheers of passionate fans, it’s where legends are born and rivalries ignite. Whether you’re helping guests find what they’re looking for or supporting a team member, the energy is electric. 

From the peaks of the mountains in Yellowstone National Park to the valleys in the Grand Canyon, Delaware North provides its team members with the support they need to be the best version of themselves and give the best service to our guests. We offer competitive benefits and perks, including employee discounts. We believe in empowering everyone to make the team better. 

Patina 250’s seasonal menus with fresh, locally sourced ingredients provide creative, flavor-infused twists. Whether sipping a specialty drink at the bar, sharing dishes with friends, or enjoying a complete dining experience, the welcoming setting encourages you to be your best self. Patina 250 believes everyone plays a role in making our culinary journey memorable. 

From the castles of Disneyland to the modern wonders of Epcot, Delaware North produces unforgettable memories. Delaware North supports its team members to be both dreamers and doers, offering career growth and development opportunities. Whether you’re helping a guest explore the cosmos at Space 220 Restaurant or creating unforgettable experiences in Pixar’s art, Delaware North wants you to help us make each day a magical adventure.

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