Phone Operator

Opportunity: Phone Operator

Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.

Potential Career Path

Front Desk Supervisor –Front Office Manager – Assistant General Manager

Essential Job Functions

• Promptly and professionally answer telephone calls and ascertain.

  the correct extension and direction of call.

• Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
• Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
• Page guests and patrons using the public address system.
• Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
• Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
• Respond to and resolve all complications and complaints.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent.
• Previous receptionist or customer service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It