Service Express Attendant

Opportunity: Service Express Valet Attendant

We are seeking a detail-oriented and highly organized Service Express Valet Attendant to join our team. As a Service Express Valet Attendant, you will be handling payment transactions as well as assisting customers.

Potential Career Path

Guest Service Agent – Front Desk Supervisor

Essential Job Functions

• Process customer payments accurately and effectively.
• Accommodate guest requests in an accurate and efficient manner.
• Coordinate group luggage requirements.
• Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
• Ensure that pertinent information is documented in the log book daily.
• Load and unload luggage carts.
• Tag and store luggage.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous experience working in a related function in a hotel required.
• Work Environment and Context
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It