Banquet Set-Up / House Attendant

BASIC FUNCTION

The Banquet Set Up/House Attendant will be responsible for the set up and break down of different events in the hotel either indoor or outdoor.  Must be able to follow Banquet Event Orders.          

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Must have good understanding of the English Language.
• Compute basic arithmetic.
• Provide excellent customer service and maintain a professional demeanor.
• Ability to:

1. perform job functions with attention to detail, speed and accuracy.
2. prioritize and organize.
3. be a clear thinker, remaining calm and resolving problems using good judgment.
4. follow directions thoroughly.
5. understand guest’s service needs.
6. work cohesively with co-workers as part of a team.
7. work with minimal supervision.
8. maintain confidentiality of guest information and pertinent hotel data.

ESSENTIAL FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
  a) Daily scheduled group functions, times, locations, amount of people.
  b) Location of all Hotel function space and names of rooms.
  c) All styles of meeting and Banquet room settings.
  d) Correct maintenance and use of equipment.
  e) All Departmental/Hotel policies and procedures.
  f) All safety guidelines.
  9. Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.

• Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments

• Retrieve clean linen and skirting from Laundry and stock in storage areas.

• Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.

• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.

• Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.

• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.

• Set up table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental standards.

• Refresh rooms as scheduled, following departmental standards.

• Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.

• Complete assigned side duties following departmental procedures.