General Manager

Opportunity: General Manager

The Ambrose Hotel, an award-winning boutique property in the heart of Santa Monica, is seeking a dynamic General Manager to lead the team. The Ambrose offers a unique blend of luxury and comfort. This role presents an exciting opportunity for a strategic, guest-focused leader to drive operational excellence, foster a strong team culture, and enhance the guest experience in one of Southern California’s most desirable destinations.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focuses

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.
• Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.

Employee Development

• • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The compensation range for this role is $140,000.00-$160,000.00and the determined salary will be commensurate with the candidate’s qualifications and experience within the hospitality industry.