Guest Services Supervisor

Join Our Team as a Guest Services Supervisor at Hilton Garden Inn!

As part of this position, candidates must be willing and able to work across both our Harrisburg hotel properties: Homewood Suites (3990 Tecport Dr) and the Hilton Garden Inn Harrisburg East (3943 Tecport Dr).

Are you ready to elevate your career in hospitality? Willow Valley Associates is seeking a vibrant and dedicated Guest Services Supervisor to join our dynamic team at the Hilton Garden Inn-East. If you have a passion for exceptional guest experiences and thrive in a fast-paced environment, this is the perfect opportunity for you!

What You'll Do:

• Lead and Inspire: Train and mentor Guest Services Team Members, ensuring they meet Hilton Hotels Worldwide and Willow Valley standards.
• Manage Operations: Oversee daily front desk tasks, including check-ins, check-outs, room assignments, and guest inquiries.
• Coordinate Activities: Work closely with other departments to ensure seamless operations and exceptional guest experiences.
• Handle Guest Relations: Address and resolve guest complaints, ensuring 100% guest satisfaction.
• Financial Oversight: Manage cash handling, balance front desk drawers, and prepare incident reports as needed.
• Maintain Standards: Ensure front desk operations align with Hilton Worldwide Brand Standards.
• Flexibility: Adapt to seasonal needs and adjust schedules to meet business demands.

Who We Are Looking For

• Our ideal candidate holds an Associate's degree or equivalent, or has 2 years of relevant work experience. You will be expected to complete Hilton Brand Training and hold a valid PA Driver's License. CPR and RAMP certifications are preferred but not mandatory as we provide training.
• Our Guest Services Supervisor has excellent problem-solving abilities and strong communication skills, able to handle a variety of situations with ease and provide clear instructions to team members. Your computer skills will be put to good use with software like Excel, Outlook Email, Kronos/UKG, and PEP (Hilton’s Property Engagement Platform).
• Physically, you should be able to perform a range of tasks, from administrative duties to occasionally lifting up to 50 pounds.

Why Hilton Garden Inn East?

• We are part of Hilton Worldwide, a global brand synonymous with quality and exceptional service. Owned and operated by our local Lancaster-based company, Willow Valley Associates Inc, we offer an array of benefits including medical insurance, dental insurance, a matching 401(k), paid time off, and a hotel discount program. We pride ourselves on fostering a fun work environment and offering opportunities for growth and development.

Ready to take the next step in your hospitality career? Apply now and become a part of the Willow Valley Associates family at the Hilton Garden Inn, where exceptional guest service meets a fun and professional work environment!

Make a difference with us and create great experiences for our guests!

Willow Valley Associates is an Equal Opportunity Employer.