Sales Coordinator & Front Office Manager

The Hybrid Sales Coordinator & Front Office Manager oversee front office operations while supports the sales team. This dual-role position requires a balance of leadership, customer service, and sales coordination to ensure a seamless guest experience and efficient sales processes.

As Front Office Manager, you will lead the front desk team, manage daily operations, handle guest inquiries, and ensure smooth check-in/check-out procedures. Simultaneously, as Sales Coordinator, you will assist the sales team with administrative tasks, client communications, contract preparation, and event coordination.

The ideal candidate is a proactive problem-solver with excellent multitasking abilities, and a passion for hospitality. This role is perfect for someone who thrives in a dynamic environment and enjoys both guest interaction and business development.

Position Responsibilities

• Supervise and lead the front desk team to ensure excellent guest service and efficient check-in/check-out processes.
• Handle guest inquiries, complaints, and special requests with professionalism and urgency.
• Oversee reservations, room assignments, and billing accuracy.
• Maintain front office policies and procedures while training staff on best practices.
• Coordinate with housekeeping and maintenance teams to ensure a smooth guest experience.
• Prepare contracts, proposals, and event orders for clients.

• Support sales reporting and maintain an organized database of client interactions.
• Coordinate site tours and assist in showcasing property features to potential clients if needed.
• Collaborate with other departments to execute successful group bookings and events.
• Perform other duties as requested by management.

Qualifications:

• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience managing/using CRM systems, Delphi, Outlook, Teams & PMS systems preferred.
• Proven experience in hotel front office management.

Physical Demands