Guest Service Representative/ Night Auditor

Guest Services Representative

```Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor upon arrival - Check guests in and out of the hotel efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, cancellations, and modifications - Process payments and maintain accurate records of guest accounts - Maintain a clean and organized front desk area - Collaborate with other departments to ensure seamless guest experiences - Perform night audit duties as needed Qualifications: - Previous experience in hospitality or related field preferred - Strong knowledge of hotel operations and phone systems - Excellent communication and interpersonal skills - Exceptional guest relations skills with the ability to resolve issues effectively - Detail-oriented with strong organizational skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficient in computer systems and software applications - Knowledge of front desk procedures, including check-in/check-out processes and cash handling - Ability to work flexible schedules, including evenings, weekends, and holidays Benefits: - Competitive pay based on experience - Opportunities for career growth within the hospitality industry - Employee discounts on hotel stays and services If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!```

Job Types: Full-time

Benefits:

· Dental insurance

· Employee discount

· Flexible schedule

· Health insurance

· Paid time off

Schedule:

· 8 hour shift

· Day shift

· Evening shift

· Holidays

· Morning shift

· Night shift

Ability to Relocate:

· Somerset, MA 02726: Relocate before starting work (Required)

Work Location: In person