Sales Manager

Description

WHO WE ARE:

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences?

WHO are we looking for, you may ask?

Reporting to the Area Director of Sales, we are in search of a dynamic Sales Manager who is responsible for developing new business for this exciting new hotel through proactive and reactive sales strategies and efforts. The ideal candidate will have a keen ability to provide the highest level of guest satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business.

Key accountabilities include:

• Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a sharp focus on detail.
• Satisfactorily maintain any existing assigned accounts/segments and work diligently to develop new business for the hotel.
• Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, site inspections and client entertainment and appointments required for this position.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Participate in industry and networking events to promote the hotel as required.
• Ability to travel to related industry events, conduct personal sales calls and presentations.

WE WOULD LIKE TO KNOW, ARE YOU …

• A seasoned professional with a minimum of two years’ experience selling in a hospitality or tourism environment, preferably in a hotel.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
• Resilient and positive with a results-oriented mentality, passionate about achieving goals through planning and accomplishing targeted sales activities and the pursuit of new business leads.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
• Agile, and able to shift priorities as needed.
• Able to work well under pressure and enjoy a fast-paced environment.
• An excellent communicator, both written and verbal, who values teamwork and collaboration.
• Physically able to stand, sit, walk for extended periods of time.
• Able to attend industry or client events, sometimes during evenings or weekends.

Benefits of Working for Concord Hospitality

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven leader, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit! Apply today!