Housekeeping Supervisor

Description

The Housekeeping Supervisor is responsible for assisting the Executive Housekeeper and Assistant Executive Housekeeper in all facets of the daily Housekeeping operations in the Housekeeping department. Ensures that all quality housekeeping and maintenance standards are met. Responsible for the training, and providing input on the counseling, coaching and discipline of department staff members, temp workers, and contract workers to ensure guest service, satisfaction and safety for our guests and employees.

The Williamsburg Inn exemplifies iconic elegance and an exceptional culinary experience. Representing the height of luxury in Historic Williamsburg, the iconic Williamsburg Inn has been reimagined to bring you the best of the old world and the new. The only Forbes Travel Guide Five-Star rated resort in the Historic Triangle.

Responsibilities Include:

1. Trains and provides input on the counseling, discipline, and complimenting of employees within the standards of the hotel. Evaluates employee performance on a regular basis by communicating with employees and management on job performance.
2. Ensures prompt response to guest requests and complaints. Interactive with improving guest service, guest comfort and standards. Holds employees responsible to the same standards.
3. Inspects all responsible guestrooms as assigned to ensure cleanliness and proper maintenance and corrects deficiencies so that guest expectations are exceeded. Reports and follows up on all maintenance needs within areas of responsibility.
4. Assists management in preparing and monitoring new standards, procedures, policies and operation plans in order to improve the department.
5. Responsible for turning rooms over to the Front Desk to re-sell in a timely and efficient manner. Prioritizes work so those guests are able to check in without delays.
6. Ensures staff is trained to work in a safe manner at all times to minimize hazards and eliminate accidents.
7. Prepares daily housekeeping assignments and special projects. Communicates often with Front Desk on the turnover of rooms and rush rooms, and with Conference Services on public space needs.
8. Inspects all areas to achieve and maintain world class standards of maintenance, cleanliness and sanitation. Coordinates and follows up on any physical repairs with the Maintenance department.
9. Ensures par levels of cleaning supplies, chemicals and equipment are properly maintained daily. Orders supplies as needed and according to the budget.
10. Accurately completes monthly linen and weekly guest supply inventory.
11. Develops and maintains a cooperative working relationship with other hotel departments, including but not limited to Banquets, Conference Services, Front Office, Maintenance, and Culinary operations.
12. Ensures effective and consistent use of the hotel lost and found program.
13. Assists with administrative duties as needed.

SUPERVISION TO BE EXERCISED: Room Attendants, Section Housecleaners, Housekeeping Attendants, Upholstery Maintenance, Contract workers, temp workers.

QUALIFICATIONS: 

- 2 or more years’ experience as a Housekeeping Supervisor or Manager in a 3-5-star hotel or resort property.

- Professional knowledge of sanitation, cleaning equipment, and cleaning products and their safe and proper use.

- Strong written and verbal communication skills.

- Physical requirements include but are not limited to: (1) transporting up to 40 pounds; (2) doing a great amount of walking; (3) reaching and bending.

Preferred Qualifications:

Associates Degree in Hotel Management or a closely related field.

Benefits:

• Beautiful historic setting
• Competitive benefits for eligible employees include:

• health insurance
• pension plan
• vision plan
• medical and dependent care flexible spending accounts
• Sick, vacation, and holiday pay
• 401(k) plan with a portion of contributions matched
• life insurance
• long-term disability
• accidental death and dismemberment insurance
• group travel accident insurance

About Colonial Williamsburg:

From our Historic Area to Hotels, Colonial Williamsburg’s mission “that the future may learn from the past” is part of everything we do. The Colonial Williamsburg Foundation is a private, not-for-profit educational institution welcoming guests to the world’s largest living history museum which brings the past to life through museum theater, 18th-century trades, historic sites, and more. The Foundation also includes two world-class art museums, featuring the nation’s premier folk art collection, plus the best in British and American fine and decorative arts from 1670–1840. The Colonial Williamsburg Company boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guest homes, food and beverage outlets, championship golf courses, and spa & fitness center.

Our Team:

Universal acceptance for everyone, everywhere is at the heart of the Colonial Williamsburg Foundation. We promote diversity & inclusion of thought, culture, and background, which connects our entire team. As such, Colonial Williamsburg is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.