Group Coordinator

A Group Coordinator will ensure the effective coordination and administration of all group room bookings, as per the group reservation procedure.

What will I be doing?

As a Group Coordinator, you will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the events and group yield policy in order to maximize revenue
• Develop and maintain a customer database
• Generate and develop sales leads and contact potential clients to build business relationships
• Research local competition and local events
• Manage administrative requests as directed by the Management Team
• Manage an events schedule to maximize yield
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events
• Participate in hotel promotional activities

What are we looking for?

A Group Coordinator serving Hilton brands is always on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:

• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Knowledge of the hotel property management systems