General Manager

Your Mission

• Deliver Financial Performance – Own the numbers. Maximize revenue, optimize expenses, and position the hotel for long-term success.
• Mentor and Lead – Develop and empower department heads, fostering a results-driven, guest-focused culture.
• Create an Unparalleled Guest Experience – Implement systems and service standards that make the hotel a standout in the market.
• Elevate the F&B Program – Ensure that the hotel’s dining and bar offerings meet the highest standards of quality, efficiency, and profitability.
• Drive Market Leadership – Position the hotel as the must-stay destination in the city through strong revenue management, marketing alignment, and operational excellence.

Who You Are

• A seasoned hotelier with a track record of financial and operational success at upscale 4 star or 4 diamond independent or lifestyle hotels.
• A leader who mentors and inspires, developing department heads into high-performing leaders.
• A guest experience innovator who understands how to balance exceptional service with strong financial performance.
• A seasoned, F&B-driven operator who knows how to run a profitable, high-quality food and beverage program.
• A strategic thinker with an entrepreneurial mindset—someone who sees challenges as opportunities.
• An excellent communicator who can ensure internal and external stakeholders are universally aligned around a singular vision of success.

Job Role

As a General Manager, you will manage the day-to-day hotel operations in keeping with all corporate and brand standards. Maximizes profitability as well as guest and team member satisfaction. Communicates with hotel owners and corporate offices, as required. Ensures the development and execution of strategic sales and marketing initiatives.

Your specific duties in this role will include:

• Approves hotel department budgets, defining and directing changes, as required. Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
• Reviews forecasts and balanced scorecard. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
• Ensures hotel implementation and compliance of policies and procedures as well as Brand Standards.
• Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.
• Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Facilitates hotel meetings (i.e. Executive Committee; Staff Meeting; All Team Member Meetings, etc.)
• Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.
• Develops the skills and abilities of direct reports.
• Monitors high potential department heads and team member activity and ensures their growth within the company.
• Communication with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
• Communicates with a variety of corporate departments regarding implementing standards, procedures and policies.
• Provides feedback on companywide initiatives.
• Establish and maintain strong relationships with guests, vendors, and the local community.

OTHER FUNCTIONS:(This list of other functions is not exhaustive and may be supplemented and changed as necessary.)

• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in corporate activities and meetings, as requested.
• Monitor guest feedback and implement improvements to enhance the guest experience.
• Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts.

EDUCATION and/or EXPERIENCE: 

• Minimum 5 years of hotel management experience, preferably in a boutique or luxury hotel setting
• Four-year college degree preferred.
• Experience with financial management, budgeting, and revenue strategies
• Knowledge of hotel systems, operations, and industry trends
• Requires substantial and successful track record in hotel operations.
• Hotel general management experience preferred.
• Proven track record of successes in achieving revenue and service objectives.
• Proven ability to recruit, motivate and train a team of professionals.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to perform critical analysis.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities
• Hands-on approach with a passion for guest satisfaction and hospitality excellence
• Ability to manage extensive amounts of information and provides constructive feedback/direction.
• Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.
• Excellent written skills sufficient to produce communications that properly reflects the vision and values of Practice Hospitality.
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Ability to work effectively both independently and as a team.
• Ability to delegate manages and organizes projects and establishes priorities consistent with company objectives.
• Ability to effectively deal with owners, guests and team members, some of whom will require high levels of patience, tact and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead team of professionals.
• Excellent management skills including conflict resolution, coaching, development and teamwork

PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel. Occasional lifting or moving may be required of objects of up to 100 pounds of force occasionally; and /or 50 pounds or force frequently and /up to 25 pounds of force constantly to lift, push, pull or otherwise move objects.

Job Type: Exempt

Compensation: $150,000 - $200,000

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off available 90 days after start date
• Vision insurance
• Hospital Indemnity insurance
• Supplemental Pay: Bonus Incentive Plan, performance based

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.