Valet

Job Summary

L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.

Valet are very important as they are the first and last impression of our guests. Valet Attendants ensure the safety of all guest vehicles at all times to provide/perform superior guest service and to ensure the efficient delivery of guest vehicles. Attendants will also be accountable for proper handling of guest keys, luggage assistance, guest transports and washing of vehicles. They will work the valet circle in a smooth and efficient flow of guest vehicles entering / exiting the property.

Responsibilities

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid AZ driver's license.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Minimum of one year driving experience
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to drive a manual or automatic transmission vehicle
• Ability and willingness to work outdoors in inclement weather including wind rain heat cold

Responsibilities

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Maintain the safety of every guest vehicle driven.
• Assist in the efficient delivery of guest vehicles.
• Assist in securing all guest keys.
• Help to direct and control traffic flow.
• Provide superior customer service.
• Assist in arranging for guest transportation using taxis or other forms of transportation.
• Assist guests needing wheelchair transportation.
• Provide accurate and timely documentation and reports of department activities and status including claim checks vehicle damage statements/billing and conditions that need repair
• Assist in maintaining cleanliness of all work sites.
• Assist in all dispatch duties in a timely and efficient manner.
• Help to answer guest's questions regarding our casino spa and hotel.
• Assist hotel guests with their valet retrieval process.
• Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
• Place the arrival tickets on the correct numbered hook.
• Monitor and document guest traffic flow in the valet lot.
• Assist in the speedy service of guests exiting valet.
• Maintain current listing of local and area attractions special events and activities.
• Maintain list of local transportation guides churches sports arenas etc.
• Provide information maps and directions as required.
• Obeys all traffic laws on/off property.
• Assist with maintaining neat and clean curbside and keep free of debris and clutter.
• Assist with operation needs such as unloading and loading of luggage.
• Performs various front office tasks as needed.
• Assists with securing public spaces guest corridors and parking garage (as applicable).
• Other duties as required.