Shift Manager - Security

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.  Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.  It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.   

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

This position is responsible for supporting the Security Director in overseeing the Security department day to day operations.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Responsible for the ongoing training of shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
• Maintain safety and inspections reports for the property
• Conduct regular security post inspections
• Prepare security incident reports for accidents, injuries, and near miss investigations and maintain security logs.
• Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Responsible for the monthly safety meeting in collaboration with all Security Shift Managers.
• Creates the monthly risk profile for the property and submits by the monthly deadline.
• Works with responsible department(s) in resolving Hazardous Conditions, as well as all other health and safety hazards. Creates and distributes safety bulletins, charts, and displays in relation to accident prevention, emergency reporting, first-aid, injuries, etc.
• Maintains strict confidentiality in all departmental and company matters

Qualifications

• Bachelor’s degree (B.A/B.S.); or four years of casino Security, military, or police experience in a comparable leadership position; or equivalent combination of education and experience.
• Must have comprehensive knowledge of security protocol.
• Proficient in Microsoft applications (Excel, Word, Outlook) and have knowledge of Security operating systems.
• Must have excellent organizational and communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!