Night Audit

Description

Night Audit- Front Desk & Guest Care

Pay Range: $17.00/hour

Are you passionate about serving others and creating memorable experiences? Join our team as a Night Auditor/Guest Care Associate and become the heart of our hotel’s operations! In this dynamic role, you’ll be the first point of contact for our guests, making a lasting impression with your friendly demeanor and exceptional service skills. If you thrive on engaging with people, solving problems, and delivering outstanding hospitality, this opportunity is tailor-made for you.

At Concord Hospitality, we pride ourselves on a culture that values and respects every team member. Together, we create a positive and supportive environment where your contributions truly matter.

What You’ll Do:

As Night Auditor/Guest Services Associate, you’ll play a vital role in ensuring every guest has an extraordinary stay. Your responsibilities include:

• Welcoming guests with warmth and professionalism, ensuring their needs are met promptly and courteously.
• Delivering high levels of service and hospitality to create a positive guest experience.
• Resolving guest concerns quickly and effectively, ensuring satisfaction every time.
• Managing guest payments, posting charges, and adhering to cash-handling procedures.
• Handling guest mail and messages with the utmost privacy and care.
• Staying informed about the hotel brand, travel programs, and special offers to assist guests effectively.
• Communicating guest feedback and concerns to relevant departments and management.
• Responding promptly to calls, lobby visitors, and team member requests for assistance.
• Demonstrating full knowledge of hotel safety and emergency procedures.

Why Join Us?

• Be the Difference: Your proactive, responsive, and caring approach will shape the guest experience.
• Engaging Environment: Work in the hub of activity, interacting with guests and team members daily.
• Growth Opportunities: Be part of a company that invests in your success and values your contributions.
• Team Culture: Experience a workplace where respect and collaboration are at the core of everything we do.

Bring your winning personality, strong sense of responsibility, and passion for hospitality to our team. Apply now and start your journey in creating unforgettable guest experiences!

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.