Assistant Executive Housekeeper

JOB SUMMARY 

Assist with organization of cleanliness and maintenance on property.  Maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.  Available for flexible mid shifts, weekends and holidays.

JOB DUTIES

• Assist with the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services

• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture

• Promote unity and teamwork throughout the department

• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas

• Communicate with guests in a professional, courteous and helpful manner

• Assist managing the Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives

• Hold staff accountable to the policies and procedures

• Assist with evaluation and performance of staff and follow up with training where needed 

• Motivate staff and maintain a cohesive team

• Assist with hiring and supervise housekeeping line employees and supervisors 

• Maintain training programs to create proper quality and quantity cleaning results

• Ensure compliance with guest service standards

• Utilize inventories to provide high quality housekeeping and maintenance of the units 

• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates

• Ensure grooming and conduct standards for all housekeeping associates are enforced

• Provide superior cleaning techniques and results in all managed product types

• Provide feedback to management on specific furnishing and product needs

• Assist with maintaining effective payable, payroll, work order and other written paperwork systems

• Provide quality control and care of linen, supplies and equipment

• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action

• Perform any other duties assigned by Management

MINIMUM REQUIREMENTS

·High school graduate or equivalent

·Must be able to speak, hear and understand the English language 

·Competent in written and verbal communication 

·Must be able to sit/stand/walk for long periods of time 

·Ability to handle pressure situations and exercise good judgment 

·2 years previous housekeeping management or related experience ·Computer knowledge