Bellperson

Location: Hotel Granduca Houston, TX

Job Overview:
The Bell Attendant is responsible for delivering exceptional service to hotel guests by assisting with luggage, escorting them to their rooms, offering valuable local information, and ensuring a welcoming and luxurious experience from the moment of arrival to departure. A Bell Attendant at a luxury hotel plays a critical role in providing exceptional service to guests. This position involves welcoming guests, handling luggage, offering personalized assistance, and ensuring that guests' needs are met with high attention to detail and care.

Key Responsibilities

• Guest Reception:
  • Greet and welcome guests upon arrival in a friendly, professional manner.
  • Assist guests with unloading luggage from vehicles, ensuring it is promptly taken to their rooms.
  • Escort guests to their rooms, providing a brief tour of room amenities and hotel facilities.
• Luggage Handling:
  • Handle, store, and deliver luggage for guests in a timely and careful manner.
  • Ensure luggage is properly tagged and securely stored in luggage rooms if necessary.
• Concierge Support:
  • Provide guests with information on local attractions, dining options, and hotel services.
  • Assist with reservations, transportation arrangements, and special requests, collaborating with the concierge team.
• Room Preparation:
  • Ensure rooms are properly set up and stocked with necessary amenities, as requested by guests.
  • Coordinate with housekeeping and other departments to ensure a seamless guest experience.
• Valet Assistance:
  • Assist guests with valet service, ensuring that their vehicles are parked and retrieved as needed.
• Guest Assistance:
  • Respond promptly to guest requests, demonstrating a high level of attentiveness and professionalism.
  • Act as a point of contact for guests needing help with special services, requests, or accommodations.
• Safety & Cleanliness:
  • Ensure luggage areas are organized, clean, and free of hazards.
  • Follow all hotel policies related to guest safety and security.
• Communication:
  • Maintain clear communication with the Front Desk, Concierge, and other departments to ensure guest needs are met.
  • Document guest preferences, special requests, or issues for future reference.

Qualifications & Skills

• Experience: Previous experience in a customer service role, preferably in the hospitality industry. Luxury hotel experience is a plus.

• Skills:

  • Exceptional interpersonal and communication skills.
  • Strong organizational abilities and attention to detail.
  • Ability to lift heavy luggage (if applicable).
  • Knowledge of the hotel property, local attractions, and services.
  • Ability to handle guest inquiries and concerns with professionalism and courtesy.

• Physical Requirements:

  • Must be able to stand for long periods, walk, and lift heavy objects (typically luggage).
  • Must be able to handle physically demanding tasks in a busy, fast-paced environment.

• Attitude: Positive, guest-centric, and proactive approach to guest service. Ability to work well as part of a team and independently.

• Appearance: Well-groomed, adhering to the hotel's dress code or uniform standards.

Working Conditions

• The Bell Attendant will work shifts, including weekends, holidays, and evenings, based on hotel occupancy and guest demand.
• The position may require working outside and in varying weather conditions.

EOE