The opportunity

Delaware North Parks and Resorts is seeking afull-time Hotel Front Desk Supervisor to join our team at Holiday Inn Estes Park in Estes Park, Colorado. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If youre looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$20.00 – $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

What we offer

Life in Estes Park

Looking for a job you love in a place you’ll never want to leave? Be part of a global team on the doorstep of Rocky Mountain National Park! Enjoy the thrill out of the outdoor activities with the convenience of the living in the town of Estes Park.

Dorm-style housing available for $60/ week including wi-fi and all utilities
Low cost off-sitelaundry facility
Tons of outdoor activities including:
- Access to hiking and back-countryskiing in Rocky Mountain National Park
- Rock climbing in Performance Park
- Mountain biking in Hermit Park
- Horseback riding, nature watching, camping, fishing, and much more!

Perks at Holiday Inn Estes Park

Health, dental, and vision insurance*
401k with company match*
Paid vacation days and holidays*
Paid parental bonding leave*
Tuition or professional certification reimbursement*
Weekly pay
50% off food beverages
20% off retail items
Referral bonus earn $200 for each eligible referral
Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
Implement policies, procedures, and service standards in conjunction with management
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
Handle cash; maintain records pertaining to inventory, team, orders, and supplies

More about you

At least three years of experience in hospitality, front desk experience is preferred
Prior supervisory experience preferred
Computer literate in MS Office programs; some experience with property management systems preferred
Must be fluent in English language both spoken and written
One to three years of experience managing a Loyalty Program preferred
No college degree required

Shift details

Day shift
Evening shift
Overtime as needed

Posted January 3, 2025

Hotel Front Desk Supervisor

Holiday Inn Estes Park