Night Audit Supervisor

What's in it for you…

• Benefits on Day 1.
• Free meals and free parking.
• Paid time off and holiday pay incentives.
• Promotional opportunities.
• 401(k) available for all associates.
• Full benefit options available for full-time associates.

About this job...

The Night Audit Supervisor serves a critical role by providing direct guest support throughout the hospitality experience. The Night Audit Supervisor accurately processes and tracking transactions and other reportable items. Night Audit Supervisor must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Audit Supervisor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, maintain excellent communication with guests, lead and coach Night Auditors, and support Front Office Managers with operations.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Lead by example and coach Night Auditors as needed.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges.  When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.