HHR Slot Shift Manager

Pay

Minimum – Anticipated Maximum Base Salary: $61,200 – $82,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

What will you do?

• Oversee guest service initiatives for the HHR department, including jackpot response times, team member scorecards, guest introductions, and new member sign-ups
• Ensure exceptional guest service by addressing guest needs, resolving disputes, and maintaining service standards across all team members
• Actively participate in gaming floor operations, including processing jackpots, signing up guests, and promoting events
• Monitor gaming floor operations, enforce policies, and report issues to leadership while maintaining high standards of integrity
• Manage team operations, including training, scheduling, and break coordination to ensure efficient department functionality