The opportunity

Delaware North Sportservice is hiring a full-time IT Technician to join our team at Guaranteed Rate Field, in Chicago, Illinois. With all technology at your fingertips and the Operation Lead by your side, you will work to support daily technical operations at Guaranteed Rate Field. Apply to join our team if you are an IT Administrator that enjoys troubleshooting, assisting with implementing computing technology associated with applications, data, communications, hardware, and networks. Working in this amazing venue, you will fit right into our collaborative team.

Pay

$25.00 – $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

What we offer

We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

Provide maintenance and support for desktops, laptops and end-user support for hardware and software systems
Assist implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
Set up and maintain computer software and hardware, user account and computer configurations for team members
Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events
Record, track, and document successful and unsuccessful actions made through help desk request problem-solving process

More about you

No high school diploma or GED required
Minimum 1 year experience in a technical support role
Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows
Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
Team-oriented and able to prioritize job responsibilities
Ability to work a flexible schedule, including nights, weekends, and holidays

Shift details

Holidays
Monday to Friday
Weekends
Event based
Day shift
Evening shift
Overtime as needed

Posted January 2, 2025

IT Technician

Delaware North at Guaranteed Rate Field