Spa Supervisor - Ithaafushi

Description

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

 Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?  

What will I be doing?

The Spa Supervisor administers professional Wellbeing, provides professional spa treatments and consultations for guests on Wellness packages, using the standards established by the Brand. Possess a thorough knowledge of numerous Wellbeing modalities. In addition, the Wellness Supervisor is able to train new spa therapist and assists the Assistant Spa Manager in the recruitment, induction, development and appraisal of all spa and Wellness team. Specifically, as Spa Supervisor for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:

• Maintain complete knowledge of:

  (a)   Hours of operation and activities

  (b)   Spa & Wellness services and products

  (c)   Scheduled daily group activities and monthly wellness schedule

  (d)   Complete Brand protocol and treatment certification process successfully

  (e)   Promotes and maintains the highest level of customer service to all guests while staying alert to their needs

  (f)    Maintain complete knowledge of, and comply with, departmental policies and procedures

  (g) Maintain complete knowledge of products used at Spa and equipment used at the Fitness Centre
• Assesses contraindications of guest that may prevent service from taking place
• To be responsible for motivation of therapists and to report to the Assistant Spa Manager on the ambience of the team at any given time
• To set an example to all therapists.
• To be responsible for achieving retail sales targets and therapist performance as set monthly.
• Must adhere to training set down by the Assistant Spa Manager or management.
• To perform all Spa treatments or Wellbeing classes to the highest standards
• Notify management of all maintenance and guest needs
• Actively promote home care programs, wellness classes and meet minimum wellness service sales goals
• Handle guest complaints by following Brand procedures and ensuring guest satisfaction
• Maintain cleanliness of Fitness, Cabanas, Ocean Pavilion and Spa in general – Landscape.
• Perform daily routine set up and regular checking of Fitness Centre, Ocean Pavilion, Garden Relaxation, Cabanas and Back of the House areas.
• Assist with Monthly fitness professional products inventory and handle daily report of fitness
• Provide neat, legible guest information records as required for the Waldorf Astoria guest experience protocols
• Possess ability to work with minimal supervision
• Attend all required meetings and training sessions
• Responsible for helping the Assistant Spa Manager with training and assessment, this will be properly recorded in the relevant areas for all Wellness team members
• To help with stock control, stock takes and orders as requested by the Assistant Spa Manager
• To ensure the team maintains the cleanliness and hygiene of Fitness Centre, in accordance with the Health and Safety and Hygiene legislation
• To be responsible for motivation of Wellness team and to report to the Assistant Spa Manager on the performance of the team
• To be responsible for achieving Spa and fitness targets and Spa therapist / Fitness /Yoga instructor performance as set monthly
• The Resort requires that you perform any task deemed necessary by the Director of Spa / Assistant Spa Manager for the efficient running of the Spa Department specifically and the Resort in general

Requirements

What are we looking for?

Spa Supervisor serving Waldorf Astoria Maldives is always working on to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Knowledge of physiology/Yoga or any other wellbeing treatment and classes
• Strong experience in spa treatment training skill
• Experience as a Head Therapist or Wellness, or Spa operation experience role in a resort/hotel.
• Recognized beauty or massage qualification which includes anatomy and physiology module
• Must hold Massage or Wellness license and certification
• Knowledgeable with multi-cultural service protocols and standards.
• Strong leadership skills and ability to operate and successfully arbitrate in a complex international and multicultural environment.
• Excellent guest relations and problem solving skills.
• Good planning and execution skills with ability to be persistent while focusing on detailed elements of tasks.
• Excellent time management, organizational, communication and motivational skills.
• Have impeccable follow-through.
• Organizes staffing effectively in situations of sudden increases in business volume and other contingencies.
• Candidate must have a good command of spoken and written English. Fluency in additional language is an advantage.
• Pays attention to details and have strong customer service skills.
• Mature, meticulous, resourceful, organized and able to work independently.
• Have impeccable follow-through and “Can Do” attitude and mindset

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!