Director, Management Contract Services

Description

***Candidates based in McLean, VA, are preferred, but remote work may be considered***

This is your chance to be on our Development team who play a large part in driving Hilton’s growth strategy through the addition of new hotels to our ever-growing portfolio! As a Director Management Contract Services, you will partner with owners and investors to grow our managed and franchised hotel estate and allow them to use our global expertise to develop one of the leading brands in the hospitality industry. On the Owner Relations and Management Contract Services team reporting to the Vice President, Owner Relations and Management Contract Services, you will retain and increase fee EBITDA by managing the transition process for all managed hotel sale transactions, strengthening current and new owner relationships, renewal of management agreements, relicensing, helping resolve all owner related issues including legal concerns related to management agreements, operational issues, responsiveness to requests and performance concerns. You will assist the Development team in drafting managed hotel term sheets, negotiating management agreements, drafting Development Authority Committee and Investment Committee documents and provide training to new team members.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Negotiate the renewal of management agreements and relicensing. Documenting and securing appropriate internal approvals in the global deal approval process. Drafting management agreements for new development deals once terms have been agreed and oversee the distribution of agreements to relevant parties.
• Provide support to resolve owner-related issues, review management contracts with legal and VP assistance to settle disputes, and address owner-reported concerns by communicating with operations teams and responding promptly.
• Manage the entire hotel transition process for all managed hotels, ensuring seamless transitions, communicate effectively with all parties, and compliance with legal agreements. Analyzing purchase, sales and management agreements and mitigating risks, and refining procedures.

How you will collaborate with others:

• Primary liaison with Ownership, Buyer, 3rd party Managers, SVPs, AVPs Quality Assurance, Franchise Administration, Development, Operations Finance, Brands, Revenue Management, IT, and any other department involved in the hotel transition, agreement renewals, problem resolutions and other processes to ensure completion of actions to ensure a smooth, successful transition or transaction and to refine the processes in place for transitions or transactions.

• Facilitate owner relationship development through strategic meetings, orientations, and webinars, including conducting owner orientation meetings and webinars, preparing updated presentations, and scheduling owner meetings throughout the year.
• Provide analysis on NPV of new agreement terms, negotiated franchise deals, forecasts, budgets, hotel trends, hotels at risk for cash shortages, lender defaults, performance triggers and provide recommendations to mitigate risks and exposure.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of work experience within the hotel industry
• Knowledge of hotel operations, market demand fundamentals, hotel capital expenditures, and hotel financial processes and analysis
• Travel up to 50% (if applicable)

It would be useful if you have:

• Mix of experience including hotel operations, Sales & Marketing, concentration in the full service/upscale segment of the hotel industry, multi-unit experience and familiarity with the Hilton full-service brand, general knowledge of management and franchising agreements, real estate terminology and transactions
• Five (5) years or more of leadership experience and demonstrated managerial and relationship-building skills

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $110,000 - $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE