Assistant General Manager

The Assistant Manager will capitalize on the strengths of the hotel’s personnel to establish the methods and procedures for providing positive guest experiences, guest services, and welcoming interaction with guests, in addition to providing assistance to the hotel’s General Manager. 

Department

FSLA Status

Supervisory Responsibilities

• Assists management in the hiring and training of new staff.
• Coordinates and oversees the day-to-day workflow of subordinate staff in various departments.
• Conducts or assists with performance evaluations that are timely and constructive
• Assists the General Manager with employment actions, including discipline and termination of employees in accordance with company policy.

Duties/Responsibilities

• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
• Manages daily aspects of departments and team members to ensure projects are completed, goals are reached, and customer needs are met.
• Performs the duties of the General Manager when required or requested by management.
• Collaborates with other managers to plan, direct, and coordinate programs and projects.
• Collaborates with other managers to analyze costs, benefits, and impact on hotel profit.
• Trains and coaches team members in a positive fashion to produce improved work performance.
• Drafts, submits, and presents various performance and management reports.
• Prepares work schedules to efficiently handle expected business levels.
• Ensures that team members follow proper clock-in procedures, monitoring hours to prevent overtime.
• Manages inventory, approves or facilitates purchases as needed.
• Negotiates supplier pricing and contracts, and verifies costs and receipts.
• Manages conflicts and resolves complaints about or within the department.
• Maintains Guest Satisfaction Service Scores at a level in excess of brand standards.
• Works to resolve issues or problems that guests may experience
• Is proficient in all Front Desk systems
• Handles special requests and accommodations
• Maintains high levels of guest satisfaction through staff training, positive motivation of staff, and required service excellence programs.
• Stays knowledgeable of fire panel functions and location of water shut off.
• Follows all OSHA/HAZCOM procedure.
• Performs other related duties as assigned.
• Wears appropriate brand required uniform and name tag

Required Skills/Abilities

• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail.
• Proficient with Front Desk systems.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

Physical Requirements

• Prolonged periods of standing at the and working on a computer.
• Must be able to lift and carry up to 25 pounds at a time.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.