Photo of Marriott Winston-Salem, Winston Salem, NC

Front Office Supervisor

Marriott Winston-Salem

425 North Cherry Street
Winston Salem, NC 27101

319 Room Hotel
Managed By Hospitality Ventures Management Group

Comprehensive benefits package (Medical, Dental, and Vision) Options; 401(K) with Guaranteed Match and generous paid time off (vacation, personal, holidays)!

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Join the Winston-Salem Marriott team, where your passion for hospitality meets incredible opportunities to thrive! Are you ready to take your Front Desk skills to the next level? Apply today!
Compensation: $16/hour, Full-Time

Who This Job Will Appeal To:
Are you a people person with a natural leadership flair and a radiant smile? If you LOVE connecting with others and want to work for a company that values and supports its associates, this role is calling your name!

What You’ll Be Doing:
As the Front Desk Supervisor, you'll bring your hospitality expertise to the forefront by:

  • Leading with Confidence: Assist in supervising daily front desk operations, ensuring the team is well-trained on guest service excellence, hotel amenities, reservation systems, and safety protocols.
  • Coaching for Success: Monitor team performance and provide feedback or corrective action when needed. Escalate significant issues to management for resolution.
  • Mastering the Details: Handle opening and closing shifts, follow up on guest requests, and ensure any unresolved concerns are communicated to management for follow-through.
  • Creating Memorable Experiences: Conduct guest room tours, fulfill special requests, and provide concierge services to wow our guests.
  • Pitching In Where Needed: Be ready to lend a hand with any other tasks that make our guests’ stay extraordinary.

What We’re Looking For:

  • Marriott Experience is Required 
  • Skills: Strong communication, problem-solving, and multitasking abilities. Basic math, reading, and writing proficiency required.
  • Flexibility: Availability to work nights, weekends, and holidays as needed.
  • Physical Requirements: Able to stand for long periods, frequently lift up to 10 pounds, and engage with guests with energy and enthusiasm.

Education & Experience:

  • Bachelor’s degree in a related field or equivalent combination of education and experience.
  • 1–2 years of hospitality or front desk experience, with leadership exposure preferred.

What Our Associates Love About Us:

  • Career Growth Opportunities: Your hard work can lead to incredible advancement within HVMG’s portfolio.
  • Flexibility That Fits Your Life: Full-time and part-time schedules tailored to your needs.
  • Earn Wages Early: Access up to 40% of your earned pay before payday with PayActive.
  • Time to Recharge: Paid Time Off (PTO) and paid holidays.
  • Comprehensive Benefits: Full healthcare coverage, including medical, dental, and vision plans.
  • Plan for Your Future: A 401(k) with a guaranteed 4% match and no vesting period.
  • Exclusive Perks: Discounts on hotels and food & beverage services that elevate your lifestyle.

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability

Posted December 17, 2024

Marriott Winston-Salem

Our Hotel

Our redesigned hotel features sleek decor in the Twin City Quarter. Located in the heart of downtown, the hotel is connected to the Benton Convention Center. As an associate, you will appreciate the renovated work environment, attentive leadership, and high-energy atmosphere.

Our Guests Love

Number of Rooms: 319
Event Space Square Footage: 15,000
Dining: Butcher & Bull
Amenities: Fitness center
Points of Interest: Benton Convention Center, Twin City Quarter

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.

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