Photo of Hampton Inn & Suites Dulles Airport, Sterling, VA

Front Desk Agent / GSSR

Hampton Inn & Suites Dulles Airport

22700 Holiday Park Drive
Sterling, VA 20166

170 Room Hotel
Managed By B.F. Saul Company Hospitality Group
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Full-Time
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following Hampton Inn high standards of quality to ensure guest satisfaction.
Responsibilities:
    • Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows Hampton Inn guest service recovery program. 
    • Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  Hampton Inn procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
    • Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to Hampton Inn general work rules and department procedures. Attends all required department and hotel meetings.
    • Safety/Risk Management:  Maintains a clean and safe work area in compliance with Hampton Inn, brand, local, state and federal regulations. Follows all Hampton Inn procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience:
    • High school diploma or GED required.
    • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
    • Ability to lift, push and pull up to 75 pounds on an occasional basis.
      • EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Posted December 16, 2024

Hampton Inn & Suites Dulles Airport

Stay near Washington Dulles International Airport!

Welcome to the Hampton Inn & Suites Washington-Dulles International Airport hotel. Located just two miles from Washington Dulles International Airport, our hotel offers free on-demand shuttle service to the airport and local businesses within a three-mile radius. Go shopping at the nearby Dulles Town Center Mall or visit the Smithsonian National Air and Space Museum. Whether you’re here for a corporate event, group meeting or leisure travel, you’re sure to find comfort at every turn.

Unwind after a long flight in relaxed surroundings at our airport hotel. You can stay in touch with family and friends with free internet access in every guest room. Wake up to Hampton’s free hot breakfast and start your day with a workout at the fitness center or swim in the pool. Our 24-hour business center is open for your business needs from checking emails to printing documents. Enjoy our proximity to the airport and host your next business meeting or social event at the hotel. All guest rooms and suites feature a clean and fresh Hampton bed® for a great night’s sleep.

 

Hotel Facts

  • Near Washington Dulles International Airport with free shuttle service within 3 miles
  • 170 spacious and comfortable guest rooms and suites including accessible rooms
  • Dining, shopping and many things to do near Washington-Dulles
  • Spacious hotel for group travel, corporate events, or leisurely weekends
  • Well-equipped business center and event space for up to 175 guests

 

Included in Every Stay

  • Hampton's free hot breakfast
  • Clean and fresh Hampton bed
  • Free high-speed internet access in every room
  • Gym/fitness center use

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