Cluster Information Technology Manager

Description

Beyond Assisting Guests, It's Ultimate Stay Creator at Hilton Perth Hotels

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton that we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

We are seeking an invested and passionate Cluster Information Technology Manager to oversee our three properties in the CBD, based in Perth. In the heart of the city and with a growing global hotel brand, this could be the next step to further grow your career.

A World of Rewards

• Dry cleaning allowance
• Complimentary fresh and healthy meals when on-duty catering
• Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation
• 25% off Food and Beverages (subject to individual outlets)
• Annual leave: 4 weeks in addition to public holiday allocation
• Discounted Bupa health cover
• Modern and inclusive Team Member’s areas
• Recognition non-stop all year long!

Responsibilities

As the Cluster Information Technology Manager, you will be responsible for the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. The Cluster Information Technology Manager for 3 Full-Service Hotels is responsible for the implementation of Information Technology (IT) in the hotels following Hilton’s IT strategies and priorities, as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Regional IT leadership. These efforts will be fulfilled timely, within budget, and following IT operating standards, especially in the following duties:

• System and Procedures: Ensure the highest possible IT service is provided to the agreed standards and best practices.
• Security and Compliance: Maintain standards and best practices following Hilton policies and procedures.
• Communication and Partnering Skills: Work with Business Management to expedite access and better utilisation of information including providing mentorship, training and development opportunities to the current team members.
• IT Project Management: Plan, manage and execute IT projects. Responsible for defining project scope, goals, and deliverables in collaboration with senior management and stakeholders.

About You:

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University degree, majoring in IT, relevant certificate/s and or 5 years of professional work experience in technology or related field
• Previous experience in customer service, preferably in a hotel environment,
• Hotel operations experience is advantageous
• Good interpersonal skills
• Strong administration and communication skills
• Proficiency, at an intermediate to advanced level, with computers and computer programs, including Microsoft programs.
• Have full Australian working rights (no sponsorship is offered)
• Ideally, be physically based in the Perth Metropolitan Area

We are open to confidential conversations with candidates about the role as part of the application and recruitment process.  Please email hr_perth@hilton.com if you have any questions regarding the job opportunity.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

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